Refund Policy

01Who processes your payment

All Forgeborn purchases are sold and processed by Dodo Payments as Merchant of Record. Refunds are issued by Dodo Payments to your original payment method, in line with this policy and Dodo Payments' Buyer Terms (dodopayments.com/legal/buyer-terms). Under those terms, the final decision on a refund rests with Dodo Payments, and requests may be refused in cases of fraud or refund abuse.

This policy applies alongside any statutory rights you have; where mandatory consumer law gives you greater protection, that law applies.

02Delivery

All Forgeborn products are digital services — nothing is shipped. Delivery is electronic and immediate: as soon as Dodo Payments confirms your payment, your plan and/or credits are added to your Forgeborn account and you can start generating right away.

You can check your current plan and credit balance at any time in your account. If a confirmed payment is not reflected in your account within a few minutes, contact us at support@forgeborn.ai and we will resolve it.

03Subscriptions

You can cancel your subscription at any time from your account. Cancellation stops future renewals; your plan and remaining plan credits stay available until the end of the current paid period. To avoid being charged for the next period, cancel before your next billing date.

If you have not used any credits in a billing period, you can request a refund of the subscription fee for that period within 30 days of the payment (see "How to request a refund" below). If even one credit has been used in that period, the fee for that period is non-refundable.

If a subscription payment is refunded, your plan ends immediately and the plan credits of that period are removed from your account. Otherwise, unused time in a billing period is not refunded and partial periods are not prorated, except where required by law.

Second subscription by mistake: if you are charged for a second individual plan while you already have an active individual plan, and none of the credits from that second subscription have been used, we refund it automatically, remove its credits and cancel it. If any of its credits have been used, it is not refunded, but it is cancelled so that it does not renew at the end of its period. A Team or Agency plan is a separate subscription and never counts as a second plan.

04Credit top-ups

Top-up credit packs are added to your account immediately after purchase. An unused top-up pack may be refunded if you request it within 14 days of purchase and none of its credits have been spent. Once any credits from a pack have been used, the pack is non-refundable.

05Team and Agency plans

Team and Agency plans follow the same refund rule as individual plans: unused credits can be refunded. Once any credit from a purchase has been used, that purchase is non-refundable. Each payment counts on its own: the first payment, every monthly renewal, every seat added during a period and every top-up pack added to the shared pool.

The owner of the workspace is responsible for its payments and seats, and refund requests for a workspace come from its owner. If a payment is refunded, the credits it added are removed from the shared pool; if the first payment or a renewal is refunded, the workspace’s plan ends immediately.

Adding a seat is charged straight away, and its credits for the rest of the current billing period are added to the pool straight away. A seat reduction takes effect from the next billing period, and seats removed during a period are not refunded. Pool credits reset every month and do not roll over.

If a team plan ends or a payment fails, the team keeps full access until the end of the paid period, then has 14 days of view-and-download access. After that the workspace is locked until the plan is renewed. Nothing is deleted; renewing restores everything.

06Used credits

Credits spent on generations are non-refundable, because the corresponding AI compute has already been consumed. This applies whether or not you are satisfied with the Output, since AI results are inherently variable.

If a refund is granted for a purchase, the credits that purchase added to your account are removed.

In short: unused credits can be refunded. Once any credit from a purchase has been used, that purchase is non-refundable.

07Failed generations

If a generation fails, the credits used for it are automatically returned to your balance. If you believe credits were deducted for a failed generation and not returned, contact us and we will investigate and correct it.

08Statutory withdrawal rights

Consumers in some regions, such as the European Union and the United Kingdom, have a statutory right to withdraw from an online purchase within 14 days. For digital content and services supplied immediately, this right ends once delivery has begun with your consent. By completing a purchase, you request immediate delivery and acknowledge that your right of withdrawal ends once your plan or credits are added to your account. Where the law grants you a refund right that cannot be waived, it will be honored.

09How to request a refund

Contact us through our contact page or by email at support@forgeborn.ai with the email address on your account, your order or receipt details, and the reason for your request. We review eligible requests and forward approved refunds to Dodo Payments for processing. You can also contact Dodo Payments directly about a payment, using the details on your receipt.

Refunds can only be issued within 30 days of the payment date, so please send your request within that period. Approved refunds are returned to the original payment method; the time it takes to appear depends on your bank or card issuer.

10Chargebacks

If you have a billing concern, please contact us or Dodo Payments before raising a chargeback with your bank — Dodo Payments' Buyer Terms ask buyers to do so. Most issues can be resolved quickly this way.

If you dispute a payment with your bank and none of the credits from that payment have been used, those credits are removed from your account. If any of those credits have been used, the payment is not refundable, and we send Dodo Payments and your bank evidence of the service you received, such as your account details, when you accepted our terms, and the content generated with those credits.

A dispute does not freeze or close your account, and your subscription keeps renewing as normal until you cancel it from Settings (profile menu → Settings → Cancel subscription).

11Contact

For any billing or refund question, reach out through our contact page or by email at support@forgeborn.ai.